Inbound: Chatbots & Multiagentes.
Outbound: Whatsapp Notifications
CHATBOTS
Design your own chatbot on a friendly and predictable graphical tool that will allow you to automate your processes, integrate information from your databases and make unlimited adjustments.
24/7 Service
Metrics and data access
Reduces costs for your companies and allows direct communication with your users
Muti-user attention with the ability to answer up to 180 questions per minute
API Integration. Integrate the bot with your databases for data validation and/or confirmation
Build any chatbot type in minutes through flows with multi-agent transfer
Deliver information and capture data from your users
Design autonomy and unlimited process automation
MULTIAGENT
Handle conversations on a single line, with one or multiple agents at the same time regardless of their location and with advanced features.
Even distribution of conversations between connected agents.
Omnichannel: WhatsApp – Facebook MSN – Instagram -Telegram - WebChat.
Unlimited questions Satisfaction survey bot .
Per-Item Permission Assignment and Constraints.
24/7 service.
Agent schedule control.
Automatic responses (after hours – welcome).
Agent interface with multiple advanced features such as conversation transfer.
Supervisor interface with online monitoring for conversations and access to all reports.
WHATSAPP NOTIFICATIONS
Few steps for reaching thousands of people through the most used messaging application in the world.
Deliveries through API integration or on our platform with database upload in Excel format.
Content: Text, image, video, pdf. Each content is equivalent to an event, they are charged independently and must be approved by WhatsApp (Templates).
Reports: Date and time of sending, receiving, reading.
Two-way. After sending the notification, the recipient will be able to establish a conversation with a bot. This conversation flow can be defined through our chatbot Designer tool
Herramientas
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